Returning your items is free of charge and uncomplicated. If an item you have ordered does not meet your requirements, you can return it within 14 days. We will refund the purchase price via your chosen payment method. Please return the items clean, unworn and with all labels attached.

Unfortunately, we are unable to accept returns of items purchased in-store via the online service. Please note that items purchased online cannot be returned or exchanged in-store.

We always try to process returns as quickly as possible, but during particularly busy periods (e.g. Christmas and sales) this can sometimes take a little longer.

This is how you can return items from your order to us:

1

Please register your return with us using this online form.

2

We will process your return request ASAP AND SEND YOU A DELIVERY NOTE AND YOUR DHL RETURN LABEL BY E-MAIL.

3

PLEASE PRINT BOTH. ENCLOSE THE DELIVERY BILL WITH YOUR RETURN SHIPMENT IN THE PARCEL AND AFFIX THE DHL RETURN LABEL SO THAT IT IS CLEARLY VISIBLE ON THE OUTSIDE.

4

Hand in your parcel at a Deutsche Post branch or DHL STATION.

5

AS SOON AS YOUR RETURN HAS BEEN PROCESSED, YOU WILL RECEIVE A NOTIFICATION FROM US BY E-MAIL WITH INSTRUCTIONS ON HOW TO OBTAIN A REFUND.