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Free return shipping within Germany
High-quality leather
Wide selection of custom colors to suit your personal taste
Our grained Italian cowhide leather is very durable and generally does not require any additional protection. If necessary, the surface can be cleaned with a damp cloth. Like all dyed leathers, it should not be exposed to direct sunlight for extended periods—it’s best to store your bag in a protected place when you’re not using it for a while.
Our soft aniline and nubuck leathers are natural and open-pored—the surface remains untreated so that the grain and color retain their vibrancy. This is precisely what makes these leathers special, but it also means they absorb moisture. We therefore recommend waterproofing them before wearing them for the first time and refreshing the surface occasionally with a soft brush. Over time, a subtle patina will develop, making each piece even more unique.
Returning your items is free of charge and uncomplicated. If an ordered item does not meet your requirements, you can return it within 14 days. We will refund the purchase price via your chosen payment method. Please return items clean, unworn, and with all tags attached.
Unfortunately, we cannot accept returns of items purchased in-store via the online service. Please note that items purchased online cannot be returned or exchanged in store.
We always try to process returns as quickly as possible, during particularly busy times (Christmas and Sale for example) this can sometimes take a little longer.
Here's how you can return items from your order to us:
1 |
Please register your return with us using this online form. |
2 |
We will process your return request ASAP AND EMAIL YOU A DELIVERY CERTIFICATE AND YOUR DHL RETURNS LABEL. |
3 |
PLEASE PRINT OUT BOTH. PUT THE DELIVERY BILL WITH YOUR RETURN IN THE PACKAGE AND STICK THE DHL RETURN LABEL CLEARLY VISIBLE ON THE OUTSIDE. |
4 |
Drop off your package at a Deutsche Post branch or DHL STATION. |
5 |
AS SOON AS YOUR RETURN SHIPMENT HAS BEEN PROCESSED, YOU WILL RECEIVE A NOTIFICATION FROM US BY MAIL WITH THE INSTRUCTIONS FOR THE REFUND. |
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Frequently Asked Questions
You can find more answers at here.
You can pay us in advance, with your credit card, or via PayPal.
For more information on the individual payment methods, please visithere.
For shipments within Germany, we charge a shipping fee of €6.90.
We cover the cost of returns shipped to us within Germany.
Our online store displays the colors in which items are available for immediate delivery.
Please refer to our current catalog for general information on the availability of colors for individual products.
Why CHI CHI FAN Hamburg?
What Our Customers Love
Whether it’s bright pink, rich green, or elegant navy—our wide selection of colors gives each bag its very own character. Each model is carefully handcrafted from Italian cowhide leather and stands out for its high-quality materials, designed for durability. The result: bags that still look just as vibrant and colorful years later as they did on the first day—and that you’ll recognize instantly.